Shipping policy

Shipping Policy

Last Updated: 14 July 2026

Thank you for shopping with Trendora. This Shipping Policy explains how orders are processed, dispatched and delivered within India.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Coverage

Trendora currently ships to serviceable locations across India.

Delivery availability may depend on:

  • Customer PIN code
  • Product availability
  • Courier-partner coverage
  • Supplier or warehouse location
  • Cash on Delivery serviceability
  • Local delivery restrictions

We may cancel an order if the delivery address is outside our courier partners’ serviceable network. Any eligible prepaid amount will be refunded.

2. Order Processing Time

Orders are generally processed and dispatched within 2–4 business days after order confirmation.

Business days exclude Sundays, public holidays and other officially declared non-working days.

Processing may take longer during:

  • Sales and promotional periods
  • Public holidays
  • High-order volumes
  • Product restocking
  • Supplier or warehouse delays
  • Address-verification requirements
  • Natural disasters or operational disruptions

Customers will be informed where a significant delay is identified.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

  • Metro and major cities: 4–8 business days
  • Other serviceable locations: 5–10 business days
  • Remote or difficult-to-reach areas: 7–15 business days

These timelines are estimates and not guaranteed delivery dates.

Delivery time may vary depending on the product, supplier location, courier network and delivery PIN code.

4. Dropshipping and Third-Party Fulfilment

Trendora may fulfil orders through third-party suppliers, manufacturers, warehouses and logistics partners.

As a result:

  • Products may be shipped directly by a supplier.
  • Different products from the same order may arrive separately.
  • Packages may have different tracking numbers.
  • Packaging may contain the name or address of a supplier or logistics partner.
  • Delivery timelines may differ between products in the same order.

Separate shipments do not mean that products are missing. Customers should check all tracking details provided for the order.

5. Shipping Charges

Shipping charges, where applicable, will be displayed on the product page or during checkout before payment.

Shipping charges may depend on:

  • Delivery location
  • Order value
  • Product weight or dimensions
  • Shipping method
  • Cash on Delivery availability
  • Promotional offers

Any free-shipping offer will be subject to the conditions displayed on the website at the time of purchase.

Shipping and Cash on Delivery charges may be non-refundable for change-of-mind returns unless otherwise required by applicable law.

6. Cash on Delivery

Cash on Delivery may be available for selected products and serviceable PIN codes.

COD availability is not guaranteed for every order. We may verify COD orders through telephone, email, SMS or WhatsApp before dispatch.

An order may be cancelled if:

  • The customer does not confirm the order.
  • The contact number is invalid or unreachable.
  • The delivery address is incomplete.
  • The order appears suspicious or fraudulent.
  • COD is unavailable at the selected PIN code.
  • The customer has repeatedly refused previous COD orders.

Additional COD charges, where applicable, will be displayed at checkout.

7. Order Confirmation

After placing an order, customers may receive an order confirmation through email, SMS, WhatsApp or another available communication method.

The order confirmation does not always mean that the product has been dispatched.

An order is dispatched only after:

  • Product availability is confirmed.
  • Payment is successfully received or COD is approved.
  • The order passes verification.
  • The delivery address is confirmed as serviceable.

8. Shipment Tracking

Once the order is dispatched, tracking details may be shared through email, SMS, WhatsApp or the order-tracking page.

Tracking information may take 24–48 hours to become active after dispatch.

Customers are responsible for monitoring shipment updates and remaining available during delivery attempts.

Contact us at officialtrendoraaa@gmail.com if tracking information has not updated for an unusually long period.

9. Multiple Shipments

An order containing multiple products may be delivered in separate packages because products may be stored at different warehouses or supplied by different fulfilment partners.

Customers will not be charged additional shipping fees for separate shipments unless such charges were clearly disclosed during checkout.

A refund or replacement request should not be raised for a missing item until all tracking numbers linked to the order have been checked.

10. Address Accuracy

Customers must provide a complete and accurate delivery address, including:

  • Recipient’s full name
  • House, flat or building number
  • Street and locality
  • City and state
  • Correct PIN code
  • Active mobile number
  • Nearby landmark, where necessary

Trendora will not be responsible for delivery failure or delay caused by incorrect, incomplete or outdated information provided by the customer.

11. Address Changes

Address-change requests must be submitted before the order is dispatched.

Email officialtrendoraaa@gmail.com with your order number and corrected address.

Once an order has been dispatched, the address may not be changed. Any request to redirect a dispatched shipment will depend on courier-partner approval and may involve additional charges.

12. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operating procedures.

Customers should:

  • Keep their registered mobile number active.
  • Answer delivery calls.
  • Provide accurate directions.
  • Arrange payment for COD orders.
  • Ensure someone is available to receive the package.

If delivery fails because the customer is unavailable, unreachable or refuses the package, the shipment may be returned to the supplier or warehouse.

13. Failed Delivery and Return to Origin

A shipment may be marked as Return to Origin, or RTO, due to:

  • Incorrect or incomplete address
  • Invalid PIN code
  • Customer unavailability
  • Unanswered delivery calls
  • Refusal to accept the package
  • Refusal to pay for a COD order
  • Repeated unsuccessful delivery attempts
  • Courier service restrictions

For prepaid orders returned due to customer-related reasons, original shipping, return shipping, COD conversion or handling charges may be deducted from the refund where applicable.

Re-shipping may require advance payment of additional shipping charges.

14. Refused Cash on Delivery Orders

Customers should place COD orders only when they genuinely intend to accept and pay for them.

Repeated refusal of confirmed COD orders may result in:

  • COD restrictions on future orders
  • Cancellation of pending orders
  • Requirement for prepaid payment
  • Recovery of additional re-shipping costs, where applicable

Trendora may refuse service in cases involving repeated fraudulent, abusive or false orders.