Refund policy

Return and Refund Policy

Last Updated: 14 July 2026

Thank you for shopping with Trendora. We aim to provide a reliable and satisfactory shopping experience. Please read this Return and Refund Policy carefully before placing an order on our website.

By purchasing from Trendora, you agree to the terms described below.

1. Return Eligibility

Customers may request a return within 7 calendar days from the date of delivery.

To qualify for a return:

• The product must be unused, unworn and unwashed.
• The product must be in its original condition and packaging.
• All tags, labels, accessories and manuals must be included.
• The customer must provide a valid order number or proof of purchase.
• The return request must be approved by Trendora before the product is shipped back.

Products showing signs of use, damage caused by the customer, missing accessories or altered packaging may not qualify for a return.

This policy does not limit any rights available to customers under applicable Indian consumer protection laws.

2. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

Contact us within 48 hours of delivery if:

• The product is damaged or defective.
• The wrong product, colour, size or variant was delivered.
• The product is materially different from its description.
• An item or important accessory is missing from the package.

Email us at officialtrendoraaa@gmail.com with:

• Your full name
• Order number
• Registered mobile number or email address
• Clear photographs of the product
• Photographs of the outer packaging and shipping label
• A brief description of the issue
• An unboxing video, where available

An unboxing video may help us investigate the issue quickly, but the absence of a video will not automatically invalidate a genuine complaint.

After verification, Trendora may offer a replacement, store credit or refund, depending on product availability and the nature of the issue.

3. Non-Returnable Products

Unless the product is damaged, defective, incorrectly delivered or otherwise required to be accepted under applicable law, returns may not be available for:

• Personal hygiene and intimate-use products
• Innerwear, cosmetics and grooming products
• Products with opened hygiene seals
• Perishable goods and consumable products
• Customized or personalized products
• Digital products, gift cards or downloadable items
• Products damaged due to misuse or improper handling
• Products returned without original packaging or accessories
• Clearance, final-sale or promotional products specifically marked as non-returnable

Product-specific return conditions displayed on the product page will also apply.

4. Change-of-Mind Returns

Change-of-mind returns may be accepted at Trendora’s discretion, provided the return request is submitted within the return period and the product meets all eligibility conditions.

For an approved change-of-mind return:

• The customer may be responsible for return shipping charges.
• Original shipping, COD or handling charges may not be refundable.
• Any applicable reverse-logistics charge may be deducted from the refund.
• The product must pass our quality inspection before the refund is approved.

5. Return Procedure

To request a return:

1. Email officialtrendoraaa@gmail.com within the applicable return period.
2. Mention your order number and reason for the return.
3. Attach clear photographs or other supporting evidence.
4. Wait for return approval and return instructions.
5. Ship the product only to the address provided by our support team.

Because Trendora may work with different suppliers and fulfilment partners, the return address may vary depending on the product.

Do not send a product back to the address shown on the original package without approval. Unauthorized returns or products sent to an incorrect address may not be processed.

6. Return Shipping Charges

Trendora will bear reasonable return shipping costs when the return is approved because:

• The product was damaged or defective on arrival.
• An incorrect product was delivered.
• The delivered product did not match the confirmed order.

For change-of-mind, size-selection or preference-based returns, the customer may be responsible for the return shipping cost.

Customers should use a trackable courier service and retain the shipping receipt until the return is completed.

7. Product Inspection

Returned products are inspected after they reach the designated return facility.

The inspection process may take approximately 3–5 business days. A return may be rejected or a reasonable deduction may be made if the product:

• Has been used, washed or altered
• Is damaged after delivery
• Has missing accessories, tags or packaging
• Is returned in an unsellable condition
• Does not match the product originally delivered

We will notify you by email after the inspection is completed.

8. Refund Process

Once a return is received, inspected and approved, the refund will generally be initiated within 7–10 business days.

Refunds for prepaid orders will normally be issued to the original payment method. The final credit time may depend on the customer’s bank, card issuer, UPI provider or payment gateway.

For Cash on Delivery orders, approved refunds may be issued through:

• Bank transfer
• UPI
• Store credit
• Another mutually agreed payment method

Customers may be required to provide accurate bank or UPI details. Trendora will not be responsible for delays caused by incorrect payment information supplied by the customer.

9. Refund Amount

For damaged, defective, incorrect or materially misdescribed products, the approved refund may include the amount paid for the affected product and applicable standard shipping charges.

For change-of-mind returns, the following may be deducted where applicable:

• Original shipping charges
• COD charges
• Reverse shipping charges
• Handling or restocking costs
• Discounts linked to minimum-order or bundle conditions

If only part of a bundled order is returned, the refund may be recalculated based on the remaining products and the original promotional terms.

10. Replacements and Exchanges

Approved replacements and exchanges are subject to stock availability.

If the requested replacement is unavailable, Trendora may offer:

• A different variant of equal value
• Store credit
• A refund to the original or agreed payment method

Replacement products are normally dispatched after the returned product passes inspection, unless otherwise communicated.

11. Order Cancellation

Orders may be cancelled before they are dispatched by contacting officialtrendoraaa@gmail.com as soon as possible.

Once an order has been dispatched, cancellation may not be possible. The customer may request a return after delivery, subject to this policy.

Trendora may cancel an order because of:

• Product unavailability
• Incorrect pricing or listing errors
• Payment verification failure
• Incomplete or incorrect delivery information
• Suspected fraudulent activity
• Courier service limitations

If a prepaid order is cancelled by Trendora, the amount paid will be refunded.

12. Cash on Delivery Orders

Customers must provide accurate contact and delivery details for Cash on Delivery orders.

Repeated refusal of confirmed COD orders, false addresses or failed delivery attempts may result in:

• Restriction of future COD orders
• Requirement to place prepaid orders
• Cancellation of pending orders

Any additional redelivery charges may be payable by the customer where the first delivery failed because of incorrect information or customer unavailability.

13. Delayed or Lost Shipments

Delivery dates are estimates and may be affected by courier delays, weather, public holidays, remote-area restrictions, operational disruptions or other circumstances beyond our reasonable control.

Contact us if an order has not arrived within the estimated delivery period. We will coordinate with the courier or fulfilment partner and provide an appropriate resolution.

A refund or replacement for a lost shipment will be processed after the courier confirms that the shipment is lost or undeliverable.

14. Refund Not Received

After receiving a refund confirmation, please allow the stated processing time for the amount to appear.

If the refund is not reflected:

1. Check your bank or UPI statement.
2. Contact your bank, card issuer or payment provider.
3. Contact us at officialtrendoraaa@gmail.com with your order and payment details.